Cancellation Policy — Flaky Bakery

To ensure the best service and the quality of our handcrafted products, we follow the cancellation policy below for all orders:

Deposit and Order Confirmation

All orders require a 50% deposit of the total amount for confirmation.

The remaining balance must be paid by the time of delivery or pickup.

Cancellations and Refund Policy

Cancellations made at least 10 days prior to the delivery date:
Full refund (100%) of the amount paid, except for personalized items such as cake toppers.

Cancellations made less than 10 days before the delivery date:
As the order will already be in production, the deposit will be retained and converted into store credit for future use.

The deposit is non-refundable in cash.

Personalized Items

Personalized items, such as cake toppers, name plaques, printed designs, and similar items, are non-refundable, regardless of the cancellation date.

Date Changes

Date changes are subject to availability.

If the requested new date is not available, the cancellation policy above will apply.

Our Commitment

All Flaky Bakery products are made to order, using fresh ingredients and advance production planning.

For this reason, we kindly ask for your understanding so we can maintain the quality and punctuality you deserve.

Recurring Packages

Recurring packages, subscriptions, monthly plans, milestone/monthly celebration packages, or any service booked for multiple future dates are non-refundable once the order has been confirmed and the deposit has been paid.

In the event of cancellation by the customer, any amounts already paid will not be refunded and will instead be converted into store credit for future use.